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Gift Basket Policies


Wine & Beer Shipping

We cannot ship wine or beer outside of the United States.All gift baskets containing wine or beer require a signature of an adult over the age of 21 for delivery. Please keep this in mind when choosing where the gift basket will be delivered and calculating the delivery date. Our shipping carriers will make three attempts to deliver the gift before they return it to us.We will not be responsible for gift baskets where an adult is not available to sign. We advise that you let the recipient know a gift is on its way.No refund will be issued as a result of your gift basket contain wine or beer being returned to us due to an adult over 21 not being available to sign for the delivery. However, if the gift basket is returned we will be happy to reship it to another location for only the cost of shipping and handling.

Chocolate in Warm Weather

During warm weather months (typically May-September), the chocolates contained in gift baskets may be substituted to avoid damage due to melting. Items containing chocolate must be shipped Expedited (Next Day Air or 2nd Day Air) to avoid melting. If you choose a method other than Next Day or 2nd Day, TrophyCentral will not be held responsible for damage when the melting occurs. If your gift recipient is not available at the time of delivery, we cannot be responsible for damage that occurs to those gifts having their delivery delayed or items delivered and left unattended in warm weather.

Hospital Delivery

If you are shipping to a hospital, please be aware that often gifts are shipped to the receiving department and then need to be taken by hospital staff to the patient. We are not responsible for gift baskets becoming lost or misplaced once it is delivered to the hospital, failure of the hospital staff to deliver the gift to the patient's room or arriving after a patient has been released.Please select Next Day Air or 2nd Day Air if recipient is expecting a short hospital stay. If you are unsure of how long your intended recipient will be in the hospital, please have the gift shipped to a recipient who can take the gift to the hospital or ship it to their home.

Change of Address or Address Corrections

Please provide us with an accurate and complete shipping address for your recipient. This information needs to include:Name, Company Name (if applicable), Street Number and Street Name, Floor, Suite, or Apartment Number (if applicable), City, State, Postal Code and Telephone Number.*We encourage you to verify the address with your recipient before you place your order as we are not responsible for gift baskets not delivered due to an incorrect or incomplete address provided.

CHARGES

There is a $16.00 address correction fee per gift basket to reroute a gift after it has left our warehouse. This includes changing the street number, adding an apartment or suite and correcting a postal code. The $16.00 fee is also charged if your gift recipient has moved, you have provided an improper address or any package is refused or rerouted by the recipient.



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1-888-809-8800
Monday-Thursday 9:00 am - 5:00 pm
Friday 9:00 am - 12:00 pm
Fax: 1-866-922-2904
Email: Sales@TrophyCentral.com

Operations:
5085 US Highway 41 S., Suite B
Marquette, Michigan 49855

Headquarters:
Katonah, NY 10536

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