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Customer Service Assurance

Important Updates

Dear Valued Customers,

Given the events of late, we wanted to update you with some important messages.

Like you, we are concerned about the safety of our customers, employees, families and friends. We are concerned about the economy and implications of all of the news we are hearing. Throughout our 20 years of being in business we have been tested, but perhaps never like this. But now is the time for us to remain calm and to keep balance.

To this end, here is how we are responding:

  • Our business is remaining open (but with a reduced schedule).

  • No one knows when this crises will end, but we are expecting that once things do resume, there will be a crunch as school schedules and event schedules will be condensed. It would be a tremendous help to our business and employees if you could place orders now or earlier than usual. This will enable us to spread out orders, be more responsive and have fewer out-of-stock situations later. We have stock of most items and working closely with our suppliers. While a limited number of products may be hard to get, we can work with you on substitutions, if necessary.

  • We have asked our employees to reduce hours and to rotate more so that we can limit risk while at work, and so employees can care for their families.

  • We will be taking additional steps to clean our workplace and with packaging.

  • We will be open Mondays through Thursdays, but closed on Fridays and weekends for the next 1-2 months.

  • Some customer service calls may be taken by employees working from their homes. So if you hear a child in the background, please smile and be understanding.

  • Thank you! We GREATLY appreciate your understanding and wish everyone a safe road ahead!

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    Customer Service Assurance

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    Monday-Thursday 9:00 am - 5:00 pm
    Friday 9:00 am - 12:00 pm
    Fax: 1-866-922-2904

    5085 US Highway 41 S., Suite B
    Marquette, Michigan 49855

    Katonah, NY 10536


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