Trophies and Awards | Plaques | Medals | TrophyCentral Shop by School Subject / Sport / Activity
Customer Service Assurance



SALES@TROPHYCENTRAL.COM

TrophyCentral is a leading provider of awards and recognition items on the Internet. TrophyCentral understands how important your order is and we are committed to your complete satisfaction. We offer Internet, e-mail and phone support, and our customer service representatives consistently receive the highest ratings by our most important critics, you! Whether you are buying for an individual, school, league, office or organization, our selection of custom products is unparalleled.

Better Business Bureau Member

Here are just a few reasons to buy from TrophyCentral:

  • Top-rated customer service (measured directly by Yahoo through customer surveys!)
  • One of the best product selections in the industry; we carry stock products and have extensive custom capabilities as well
  • TrophyCentral is a Yahoo Store and uses Yahoo's secure server for transaction processing
  • Great prices
  • Quick shipping: we offer a wide-range of products that ship out from our factory in just 1-2 business days (sometimes the same day) - look for our Quick-Ship items. You can see the estimated ship time for any item by looking at the shipping box to the right of any item picture
  • Reliable: We ask for your required date and meet committed dates over a 99% of the time
  • State-of-the-art online design tools (if you want to leave the design to our professional team, that's fine too!)
  • TrophyCentral is dedicated to your privacy and NEVER sells e-mail addresses or mailing lists
  • We have an excellent return policy (see below)
  • We are committed to your complete satisfaction!
  • TrophyCentral is a proud member of the Advertising Specialty Institute (ASI)

      ASI Member 



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Telephone Customer Service Hours: Mon-Thurs 9am to 5pm est., Friday 9am to 12pm est (Online Orders 24 hours).


Marquette Office Marquette Office
Please send all new Purchase Orders & Payments (Include Order #) to:

Customer Service / Operations Center
TrophyCentral, Inc.
5085 US Highway 41 S., Suite B
Marquette, Michigan 49855

Toll-Free Tel: 1-888-809-8800
Local (MI) Tel: 1-906-662-4478
Toll-Free Fax: 1-866-922-2904











TrophyCentral New York Headquarters TrophyCentral New York Headquarters

Corporate Headquarters
TrophyCentral, Inc.
PO Box 155
Katonah, NY 10536

Toll-Free Tel: 1-888-809-8800
Toll-Free Fax: 1-866-922-2904





PRIVACY POLICY
TrophyCentral values your privacy and will NEVER share your e-mail or personal information with any third-party. In addition, we are committed to ensuring your security. All transactions are hosted on Yahoo's secure servers, and all credit card information is erased from these servers automatically after 30 days.

ORDERING INFORMATION
We recognize that customers have different needs. Therefore, there are fours ways to order from TrophyCentral:

1. Through this site: This is the recommended approach as it greatly reduces engraving & shipping errors due to retyping data.

2. By Fax (1-866-922-2904): This is the recommended approach if you are ordering a catalog item that is not available on the website. Any Engraving must be typed (no hand written).

3. Using e-mail. Recommended if you have a custom item or a specific question.

4. By Telephone. Use this method if you feel more comfortable talking to someone in person!

SHIPPING INFORMATION
Click here for Shipping Information

TAX
Applicable tax will be added to all New York & Michigan orders only.

SECURITY
Feel confident that your personal information, including your credit card number, is SAFE. TrophyCentral uses Yahoo! Stores SECURE SERVER so there is no need to worry about security. In addition, we DO NOT sell mailing lists to outside parties and your information is kept completely confidential.

CREDIT CARD POLICY
When your order is placed with a credit card, our secure system automatically performs an authorization, but does not bill you (please note, that although you are not charged, most credit card companies will reduce the amount of your available funds by the approved amount).

For stock orders that do not require customization, your charge card will be billed on shipment. For custom or special orders, your charge card will be billed when work begins on your order.

ENGRAVING FAQ's
Click Here for Engraving FAQ's.

RETURNS POLICY
- Items may be returned within 21 days for money back or replacement:
- Does not apply to engraved or imprinted items, but if the item can be reused by removing the engraving plate, we will make every attempt to accept the return
- Does not apply to special orders, display cases or trophy cases (damage to display cases & trophy cases must be reported at time of shipment to the shipper for credit or return.)
- Items must be returned in original condition
- A 15% - 25% restocking fee may apply depending on item.


PLEASE NOTE: A Return Authorization is required prior to return - this is so that we can match your return to your original order and provide credit. Please contact your sales rep for information.


PURCHASE ORDERS
Purchase orders may be used as follows:

- Send your approved purchase order along with a check to TrophyCentral. Your order will be processed when your check has cleared.

or

- Fax your purchase order to the above fax number. If you are a government agency or have an established account, you may be pre-approved - check with a TrophyCentral customer representative for eligibility. We are currently accepting purchase orders only from schools; approval is at the sole discretion of TrophyCentral.

Note: Payment must be received within 30 days of shipment. Late fees of 1 1/2% per month will be applied to any late payments.

NOTE: Please send all new PO's to Michigan address below. Thank you!

TrophyCentral, Inc.
5085 US Highway 41 S. Suite B
Marquette, MI 49855



CHECKS
Checks are accepted, however:

- Orders wil not be processed until check is cleared

NOTE: Please send all checks to MI address below. Thank you!

TrophyCentral, Inc.
5085 US Highway 41 S. Suite B
Marquette, MI 49855



PRODUCT IMAGES
Images of products are for example purposes only. Colors, bases, columns, figures and actual products will differ based on customer selection and product availability.

ENDORSEMENTS
Artwork & designs, including logos and other trademarks shown on this website are reproduced for display purposes only, and do not imply or suggest endorsement by the trademark owner, or that the item was originally produced for the trademark owner.

FREQUENTLY ASKED QUESTIONS
1) What size trophy should I get? There is no rule regarding appropriate size! However, there are some considerations:

If this is for a team, you are probably best off with a "growth" trophy (a trophy that comes in several sizes). Many teams play two seasons a year, so leave room to give larger trophies in the future. Our "single column" trophies are very popular.

Kids like variety. If you ordered blue trophies with a marble base last season, consider something different this season (ex. red or wood columns, a wood base, etc.). Right or wrong, kids also expect a larger trophy than the last time!

If this is for a one-time or infrequent event (ie. star of the play or fantasy league winner), consider a larger, unique trophy style.

2) Should I get a marble or wood base? Marble is slightly more popular, but it is really personal preference. Consider getting something different than the last time!

3) Do you keep records of previous orders? Yes. Do not hesitate to contact us if you need this information!

4) What are inserts? Inserts are discs (most common are 2") that can be used on plaques, trophy tops or in frames to make medals. They come in a huge number of subjects (sports, academic, office, military, etc.) and are a great way to tailor an award to an individual or an event (see our online catalog).

5) Do you give discounts for large quantities? Yes. If you have a large order, it never hurts to ask! While our prices are extremely competitive, if we are able to reduce our costs with a large order, we will give you quantity discounts.

6) What should we get for the coach? Again, this is personal preference, but plaques are clearly the most common gift. Either a small plaque with engraving or a picture plaque (for a team picture) is very appropriate. Take a look at our special Coaches Gifts section.

7) Do you ship to APO addresses? Yes, via Post Office Priority Mail (typically shipping takes 2-10 days).




Customer Service Assurance

Contact Us

1-888-809-8800
M-TH 9 AM - 5 PM
FR 9 AM - 12 PM
Fax: 1-866-922-2904
Email: Sales@TrophyCentral.com

Operations:
5085 US Highway 41 S., Suite B
Marquette, Michigan 49855

Headquarters:
Katonah, NY 10536

Support

Contact & General Info
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