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GENERAL PROCESSING & SHIPPING INFORMATION | |
Feel confident that your personal information, including your credit
card number, is SAFE. Trophy Central uses Yahoo! Stores
SECURE SERVER so there is no need to worry about security. In
addition, we DO NOT sell mailing lists to outside parties and your
information is kept completely confidential.
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When your order is placed with a credit card, our secure system automatically performs an authorization, but does not bill you (please note, that although you are not charged, most credit card companies will reduce the amount of your available funds by the approved amount).
For stock orders that do not require customization, your charge card will be billed when ordered. For custom or special orders, your charge card will be billed when work begins on your order.
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- Items may returned within 21 days for money back or replacement:
- Does not apply to engraved or imprinted items, although we will make every attempt to replace
engraved plates if possible and certainly if we made a mistake.
- Does not apply to special orders, bulletin boards, furniture or trophy cases
- Items must be returned in original condition
- A 10% restocking fee may apply to certain items.
- Customer is responsible for all return shipping charges.
IMPORTANT: A Return Authorization is required prior to return (this allows us to match the return to the original order). Please contact your sales rep for information.
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To calculate the time an order will arrive at your location, you must calculate both the processing time and the shipping time together. Processing time varies by product, while shipping time depends on the type of shipping selected. Please see the Processing & Shipping sections below.
The following are the typical processing times (in business days - excluding Saturdays, Sundays and Holidays) for major products. Please note, times exclude the day the order is placed, as many times there is a delay in the time an order is placed and the time it is received. If you have a rush order, we would be happy to try and accomodate your needs - please call to discuss your requirements (1-888-809-8800).
Trophies / Plaques / Medals
- With Engraving*
Item code has "QT" 1-2 Business Days
Item code has "CM" 4-5 Business Days
Item code has "RS" 7-10 Business Days
* Please Note: Custom Artwork Adds 7-10 days from time order
is placed.
- Without Engraving 1-2 Business Days
Pins
- Standard, Without Imprint 1-2 Business Days
- With Imprint 4-5 Business Days
Ribbons
- Stock 1-2 Business Days
- Custom 7-10 Business Days
Flags Varies (US/State 2-8 Days)
Display Cases 3 1/2 - 4 1/2 Weeks
Markerboard / Bulletin Boards 7-10 Business Days
Some Quick Ship in
2-3 Business Days
Uniforms 4-5 Weeks with Lettering
3-4 Weeks without Lettering
We currently offer the following shipping alternatives:
US Post Office Priority Mail 2-4 Business Days
UPS Ground 1-6 Business Days - See Below#
UPS 3-Day Select 3 Business Days#
UPS 2nd Day Air 2 Business Days#
UPS Next Day Saver One Business Day - Arrives By 3:00pm#
UPS Next Day Air One Business Day - Arrives#
# UPS Does NOT ship on Saturdays with the above shipping methods. Saturday shipping may be available for an additional charge (not available in all locations) - please call first if you require Saturday delivery.
We do ship to APO addresses and Post Office Boxes via US Post Office Priority Mail. UPS does NOT ship to PO Boxes or APO Addresses.
For an exact shipping cost, you may place an order on the system (by pressing the
"Order" button for the item you want) and filling-in your shipping information on the
first page of the order form. Click on "Continue". The system will show you the shipping
price for the item(s) chosen. The system will allow you to go back to the previous page
or to cancel your order before it is placed. You may also use the shipping calculator on each item page.
Exact shipping time for UPS Ground depends on your location and the ship from location. In general, UPS Ground Shipments take from 5-6 business days (excludes Saturdays, Sundays and Holidays) from the East Coast to West Coast and less for locations in between.
As an example, a UPS Ground shipment from New York to California will generally take 5 business days, whereas a UPS Ground Shipment from New York to Chicago will generally take 3 business days. Here are the ship from locations:
Ship From Location
Ribbons/Rosettes Indiana
Medals New York
Plaques New York, Chicago
Trophies QuickShip: Michigan, Others: New York, Chicago
Pins New York
Certificates South Carolina
Buttons South Carolina
Embossers/Seals South Carolina
Tiaras/Crowns Indiana
Sashes Indiana
Flags Texas
Sports Equipment Connecticut
Sports Uniforms Connecticut
Trophy Cases Ohio
Pitching Machines St. Louis
Markerboards, etc. Ohio
Post Office Priority Mail typically takes 2-4 days (for APO addresses, please allow 2-10 days).
We will make every attempt to handle your special needs, however,
rush service is not available for all items. We will confirm availability
with you prior to starting your order. Please email or call for current
processing times.
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